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NEED HELP?

Please browse our frequently asked questions below.

WHERE IS MY ORDER?

Orders are processed in the order that they were received. If it has been more than 10-15 business days (Monday through Friday) since you placed your order, please use the form below to contact us and we are happy to help track your order.

I'M NOT ABLE TO LOGIN TO MY ACCOUNT

Please navigate to the login page and click to reset your password. If you are still unable to login, please contact us.

REFUNDS

In the event that the item you ordered is unable to be sent due to stock issues, a refund will be issued to the original payment method you used. Refunds can take up to 2-3 days to show in your account and may depend on your bank.

Please note: All sales are final. Decorated items may not be returned or exchanged.

GIFT CARD NOT WORKING?

In the gift card box on the cart page, enter your code (it should be a series of letters and numbers separated by dashes: SHGX0-CM1QK-Z3CMS) and click "Activate".

If you get an error message that says the card is invalid, please double-check the card number, sometimes capital O should be a zero 0, same for capital I should be a 1 or vice versa.

If you still get an error, please email us using the form below and we will check to see what the issue is.

RETURNS

  • If the item you received is defective, we are happy to issue you a refund the item at no charge.
  • Custom made to order items are only returnable for defects.
  • Please note that return shipping costs will be your responsibility.
  • All returns, including defective merchandise, must be requested within 5 days of delivery.

Request a Return Authorization (RA#)

Please see our Return Policy for details on returns.

Click here to start a RMA Return Request

NO RETURN will be accepted without an RA#. Please use the form below to make a return request. Once you receive your RA# be sure to include that reference number on the outside of your packaging along with your order number.

  

QUESTIONS OR FEEDBACK? PLEASE CONTACT US USING THE FORM BELOW.

Phone Support: 888.786.0065
Monday through Friday, 9am to 5pm EST